Aria Jewellery — Terms & Conditions

Last updated: {{7 dec 2025}}

Welcome to Aria. These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from our store, you agree to these terms.

1. General Information

Aria is an independent jewellery brand powered by Shopify. By using our website, you confirm that you are at least the age of majority in your region.

2. Products

• All products are described as accurately as possible. Slight variations may occur due to lighting, screen differences, or handmade elements.

• Prices are displayed in GBP and may change without notice.

• We reserve the right to discontinue any product at any time.

3. Orders

• Orders are processed within 1–2 business days.

• Once processed, shipping via DPD typically takes 3–4 business days.

• We do not ship on public holidays.

• When you place an order, you will receive an email confirmation. This does not guarantee acceptance.

• We reserve the right to cancel or refuse any order due to suspected fraud, incorrect pricing, or stock issues.

4. Payments

• Payments are securely processed through Shopify’s payment system.

• We accept major credit/debit cards and any additional methods shown at checkout.

• You confirm that the payment information provided is accurate and that you are authorised to use the chosen payment method.

5. Shipping

• Shipping times are 3–4 business days after processing, depending on your location and external factors (weather, postal delays, holidays).

• Aria is not responsible for customs fees, import taxes, or delays caused by customs.

• Once dispatched, risk of loss passes to the customer.

6. Returns & Refunds

• We accept returns within 14 days of delivery for unworn, unused items in their original condition, except for earrings (for hygiene reasons) and gift cards.

• Gift cards are non-refundable and valid for 2 years from the date of purchase.

• Custom or personalised items are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.

• Refunds are processed within 7–10 working days after receiving your return.

7. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours with photos. We will offer a replacement or refund.

8. Intellectual Property

All content on this website—including images, product designs, branding, logos, and text—is the property of Aria. You may not copy, reproduce, or use any material without permission.

9. Limitation of Liability

Aria is not liable for:

• indirect, incidental, or consequential damages;

• losses caused by misuse of the product;

• delays caused by external factors beyond our control.

10. Changes to Terms

We may update these terms at any time. Continued use of our website indicates acceptance of changes.

Aria Jewellery — Privacy Policy

Last updated: {{7 dec 2025}}

This Privacy Policy explains how Aria collects, uses, and protects your personal data when you visit or make a purchase from our Shopify-powered store.

1. Information We Collect

We collect the following data:

• Personal information: name, email, phone number, billing/shipping address

• Payment information: processed securely via Shopify; we do not store full card details

• Order information: purchased items, order notes, transaction details

• Device information: IP address, browser type, cookies, and browsing behaviour (via Shopify and analytical tools)

2. How We Use Your Information

We use your data to:

• Process and fulfil orders

• Communicate with you regarding your order or customer support

• Improve our website and services

• Send marketing emails if you opt in

• Prevent fraud and maintain website security

3. Sharing Your Information

We share necessary only data with:

• Shopify: to operate our online store

• Payment processors: to complete transactions securely

• Shipping carriers: to deliver your order

• Service providers: such as email marketing tools or analytics platforms

We do not sell or rent your personal data.

4. Cookies

Our website uses cookies to:

• Improve your browsing experience

• Enable essential site functionality

• Track analytics and performance

You can adjust cookie settings in your browser at any time.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections or deletion

• Opt out of marketing communications

• Request a copy of stored data

To exercise these rights, contact us via our customer support email.

7. Security

We rely on Shopify’s secure infrastructure and industry-standard security measures to protect your information. However, no online transmission is 100% secure.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated date.